Our policies designed for your convenience
3-5 business days via premium courier. Free shipping on orders over $100.
7-14 business days worldwide. Customs fees may apply.
Complimentary luxury gift wrapping with personalized message.
We receive your order and begin processing immediately.
Our team carefully prepares your fragrance package.
You'll receive tracking information via email.
Your package arrives at your doorstep.
Important: Due to the nature of fragrance products, we can only accept returns of unopened, unused items in their original packaging within 14 days of delivery.
Refunds will be processed within 5 business days of receipt.
For international exchanges, additional shipping fees may apply.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at care@falfragrance.com with photos of the damaged item and packaging. We'll arrange for a replacement or refund immediately.